Geneva Airport: flight delayed or cancelled? Check your compensation

Departure airport (first departure of the booking)

Final destination of the booking

Operating airline

What happened?

Delay on arrival at the final destination

When were you told about the cancellation?Replacement flight: departure compared with the original flight

Arrival at final destination with the replacement flight, compared with the scheduled arrival

Reason given by the airline

Number of passengers in the booking

Flight number (optional)

Flight date (optional)

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Departing from Geneva (GVA)

The regulation applies to every departure from Geneva, including non-European airlines. Many Geneva routes are flown by easyJet Switzerland and SWISS. For arrivals in Geneva from non-EU countries it only applies to airlines from Switzerland, the EU, Iceland or Norway. The enforcement body is FOCA.

Examples from Geneva Airport

Route	Destination	Distance	Amount per passenger
GVA → CDG	Paris	407 km	250 €
GVA → LHR	London	754 km	250 €
GVA → NCE	Nice	300 km	250 €
GVA → BCN	Barcelona	637 km	250 €
GVA → PMI	Palma de Mallorca	792 km	250 €
GVA → OPO	Porto	1'309 km	250 €
GVA → TFS	Tenerife	2'832 km	400 €
GVA → RAK	Marrakesh	2'029 km	400 €
GVA → YUL	Montréal	5'905 km	600 €
GVA → JFK	New York	6'201 km	600 €

Great-circle distance (Art. 7(4)), calculated from airport coordinates. For a 3–4 hour delay on routes over 3,500 km (outside EU/EEA/CH) half the amount applies, i.e. €300.

How it works

Check for free: enter route, airline and what happened. The checker works out distance, amount and legal basis.
Letter pack for CHF 9.90: a claim letter with the articles, amount and payment deadline as a PDF and as text for the airline's online form, plus a follow-up letter if the airline rejects or ignores you, and the documents for the free complaint to FOCA (BAZL). In English, German or French.
Keep 100%: the airline pays straight into your account. No commission, no subscription.

Buy the letter pack (CHF 9.90)

FAQ

I live in France and flew from Geneva. Where do I complain?

For departures from Geneva, FOCA is competent regardless of where you live. Always claim from the airline first.

How much compensation can I get?

It depends on the great-circle distance: €250 up to 1,500 km, €400 for 1,500–3,500 km (and for all flights over 1,500 km within the EU/EEA/Switzerland), €600 above 3,500 km. Under certain conditions the amount is halved (Art. 7(2)).

What does the letter pack cost?

The eligibility check is free. The letter pack (claim letter, follow-up letter, FOCA complaint documents) costs CHF 9.90 once, VAT included. No commission: you keep 100% of the compensation.