Basel-Mulhouse EuroAirport: flight delayed or cancelled? Check your compensation

Departure airport (first departure of the booking)

Final destination of the booking

Operating airline

What happened?

Delay on arrival at the final destination

When were you told about the cancellation?Replacement flight: departure compared with the original flight

Arrival at final destination with the replacement flight, compared with the scheduled arrival

Reason given by the airline

Number of passengers in the booking

Flight number (optional)

Flight date (optional)

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EuroAirport: Swiss or French sector?

EuroAirport Basel-Mulhouse-Freiburg is on French territory and is run jointly under the Franco-Swiss treaty of 4 July 1949 (SR 0.748.131.934.92), with a Swiss and a French sector. For your claim this makes no difference: a departure from BSL/MLH is within scope and the regulation applies to every airline.

It can matter for the complaint body. The French DGAC is competent for departures from airports in France and accepts online complaints once the airline has not answered satisfactorily within 2 months. FOCA forwards cases outside its competence to the right body. If in doubt, file with FOCA and mention EuroAirport. Our letter pack includes a note on this.

Sources: SR 0.748.131.934.92; FOCA; DGAC (droits-passagers-aeriens.aviation-civile.gouv.fr). We found no explicit official allocation of EuroAirport for passenger-rights complaints.

Examples from Basel-Mulhouse EuroAirport

Route	Destination	Distance	Amount per passenger
BSL → LHR	London	718 km	250 €
BSL → BER	Berlin	680 km	250 €
BSL → PMI	Palma de Mallorca	974 km	250 €
BSL → OPO	Porto	1'464 km	250 €
BSL → LIS	Lisbon	1'663 km	400 €
BSL → ATH	Spata-Artemida	1'712 km	400 €
BSL → TFS	Tenerife	3'010 km	400 €
BSL → HRG	Hurghada	3'218 km	400 €
BSL → PRN	Prishtina	1'197 km	250 €
BSL → IST	Istanbul	1'818 km	400 €

Great-circle distance (Art. 7(4)), calculated from airport coordinates. For a 3–4 hour delay on routes over 3,500 km (outside EU/EEA/CH) half the amount applies, i.e. €300.

How it works

Check for free: enter route, airline and what happened. The checker works out distance, amount and legal basis.
Letter pack for CHF 9.90: a claim letter with the articles, amount and payment deadline as a PDF and as text for the airline's online form, plus a follow-up letter if the airline rejects or ignores you, and the documents for the free complaint to FOCA (BAZL). In English, German or French.
Keep 100%: the airline pays straight into your account. No commission, no subscription.

Buy the letter pack (CHF 9.90)

FAQ

Does the regulation apply at EuroAirport?

Yes, for every departure from Basel-Mulhouse, whatever the sector or airline.

How long do I have?

The regulation sets no deadline. It depends on national law and the competent court. In France it is 5 years. Still, claim as soon as possible.

How much compensation can I get?

It depends on the great-circle distance: €250 up to 1,500 km, €400 for 1,500–3,500 km (and for all flights over 1,500 km within the EU/EEA/Switzerland), €600 above 3,500 km. Under certain conditions the amount is halved (Art. 7(2)).

What does the letter pack cost?

The eligibility check is free. The letter pack (claim letter, follow-up letter, FOCA complaint documents) costs CHF 9.90 once, VAT included. No commission: you keep 100% of the compensation.