Denied boarding / overbooking compensation Switzerland

Departure airport (first departure of the booking)

Final destination of the booking

Operating airline

What happened?

Delay on arrival at the final destination

When were you told about the cancellation?Replacement flight: departure compared with the original flight

Arrival at final destination with the replacement flight, compared with the scheduled arrival

Reason given by the airline

Number of passengers in the booking

Flight number (optional)

Flight date (optional)

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Conditions

A confirmed reservation, presenting yourself on time for check-in or at the gate, and no reasonable grounds for refusal (such as missing travel documents, safety or health). If you volunteer to give up your seat in exchange for benefits, you waive the compensation. Do not sign anything at the gate you do not agree with.

How it works

Check for free: enter route, airline and what happened. The checker works out distance, amount and legal basis.
Letter pack for CHF 9.90: a claim letter with the articles, amount and payment deadline as a PDF and as text for the airline's online form, plus a follow-up letter if the airline rejects or ignores you, and the documents for the free complaint to FOCA (BAZL). In English, German or French.
Keep 100%: the airline pays straight into your account. No commission, no subscription.

Buy the letter pack (CHF 9.90)

FAQ

How is this different from a delay?

With denied boarding the claim arises directly under Art. 4(3). There is no 3-hour threshold. The amount may be halved if a replacement flight gets you there only slightly later.