FOCA (BAZL) complaint about air passenger rights: how it works

Departure airport (first departure of the booking)

Final destination of the booking

Operating airline

What happened?

Delay on arrival at the final destination

When were you told about the cancellation?Replacement flight: departure compared with the original flight

Arrival at final destination with the replacement flight, compared with the scheduled arrival

Reason given by the airline

Number of passengers in the booking

Flight number (optional)

Flight date (optional)

Your result appears here. Your data stays in your browser.

Step by step

First claim in writing from the airline. FOCA asks for the correspondence.
If the answer is unsatisfactory or you get no answer within 6 weeks, fill in the FOCA online form. One form per person and flight, signed by you.
Enclose a copy of an official ID, the booking confirmation and the correspondence with the airline.
FOCA asks the airline for a statement and may open administrative criminal proceedings. It does not enforce payment for you, but a complaint often leads to payment.
If the flight was more than a year ago, FOCA normally no longer opens sanction proceedings.

Source: bazl.admin.ch (Questions and answers on passenger rights).

How it works

Check for free: enter route, airline and what happened. The checker works out distance, amount and legal basis.
Letter pack for CHF 9.90: a claim letter with the articles, amount and payment deadline as a PDF and as text for the airline's online form, plus a follow-up letter if the airline rejects or ignores you, and the documents for the free complaint to FOCA (BAZL). In English, German or French.
Keep 100%: the airline pays straight into your account. No commission, no subscription.

Buy the letter pack (CHF 9.90)

FAQ

Which authority if my flight departed abroad?

Generally the enforcement body of the country of departure. FOCA handles departures from Switzerland and flights from non-EU countries landing first in Switzerland. It forwards other cases on request.

Does the complaint cost anything?

No, it is free for passengers.