easyJet delay compensation from Switzerland (Geneva, Basel, Zurich)

Departure airport (first departure of the booking)

Final destination of the booking

Operating airline

What happened?

Delay on arrival at the final destination

When were you told about the cancellation?Replacement flight: departure compared with the original flight

Arrival at final destination with the replacement flight, compared with the scheduled arrival

Reason given by the airline

Number of passengers in the booking

Flight number (optional)

Flight date (optional)

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Claims against easyJet

easyJet flies under several airlines: easyJet Switzerland, easyJet Europe (Austria) and easyJet UK. From Basel, Geneva or Zurich the regulation always applies. On flights from the UK to Switzerland it only applies if easyJet Switzerland or easyJet Europe operates the flight, not easyJet UK. The flight number usually tells you: EZS… = easyJet Switzerland, EJU… = easyJet Europe, EZY… = easyJet UK.

Official claim channel

Official form / contact

Checked on 19 Oct 2026 on the airline's website. Tip: paste the text of our claim letter into the form and attach the PDF.

How it works

Check for free: enter route, airline and what happened. The checker works out distance, amount and legal basis.
Letter pack for CHF 9.90: a claim letter with the articles, amount and payment deadline as a PDF and as text for the airline's online form, plus a follow-up letter if the airline rejects or ignores you, and the documents for the free complaint to FOCA (BAZL). In English, German or French.
Keep 100%: the airline pays straight into your account. No commission, no subscription.

Buy the letter pack (CHF 9.90)

FAQ

How do I claim from easyJet?

Through easyJet's compensation form. Paste the text of our claim letter and keep the PDF as evidence for a possible FOCA complaint.

How much compensation can I get?

It depends on the great-circle distance: €250 up to 1,500 km, €400 for 1,500–3,500 km (and for all flights over 1,500 km within the EU/EEA/Switzerland), €600 above 3,500 km. Under certain conditions the amount is halved (Art. 7(2)).

What does the letter pack cost?

The eligibility check is free. The letter pack (claim letter, follow-up letter, FOCA complaint documents) costs CHF 9.90 once, VAT included. No commission: you keep 100% of the compensation.